Returns & Exchanges

At Pals Plushies, we want you to love your new cuddly companions, which is why we offer a 30-day hassle-free return policy for all items in their original, unhugged condition. Whether it's a size swap or a change of heart, we are here to ensure your shopping experience remains joyful and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely place the plushie in its original packaging, ensuring all tags are still attached and the item is free from wear.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.