Frequently Asked Questions

Everything you need to know about your new favorite companions.

What materials are Pals Plushies made from?

All our plushies are crafted from premium, hypoallergenic faux-fur and ultra-soft recycled polyester filling to ensure they are both cuddly and sustainable.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

How do I clean my plushie?

We recommend spot cleaning with a damp cloth and mild soap. For a deeper clean, place your plushie in a mesh laundry bag and use a delicate, cold-water cycle, then air dry completely.

What is your return policy?

We offer a 30-day happiness guarantee. If you are not completely satisfied with your purchase, you can return your plushie in its original condition for a full refund or exchange.

Are Pals Plushies safe for all ages?

Yes, our products undergo rigorous safety testing and meet all ASTM and CE international safety standards, making them safe for children and adults alike.

Can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your plushie's journey to your doorstep.